Privacy & Security

Privacy Policy

Last Updated: 04/06/2026

The Charge Collective Limited ("TCC", "we", "us", and "our") is committed to protecting your personal information in accordance with the Privacy Act 2020.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our websites, mobile applications, customer portals, charging services, energy services, connectivity services and related products and services.

This policy applies to all services provided by The Charge Collective, including public charging networks, fleet charging solutions, workplace charging, residential charging, apartment and body corporate charging, energy management services, connectivity services, software platforms and customer support channels.

By using our products and services, you acknowledge that you have received notice of this Privacy Policy.

In addition to this Privacy Policy, our Terms and Conditions and Website Terms of Use may apply to your use of our products and services. Please read them in conjunction with this policy.

Personal Information – What Do We Collect?

To provide our services, we need to collect certain personal information from you.

Personal information is any information that identifies you or could reasonably be used to identify you. This may include your name, contact details, payment information, service usage information and other information required to provide our services.

In general, the personal information we collect may include:

• Your name and contact details, including phone numbers, email addresses and physical addresses.

• Billing and payment information.

• Account information and customer preferences.

• Information relating to your use of our products and services.

• Vehicle information where supplied by you.

• Communications with our customer support team.

• Information necessary to verify your identity or meet our legal obligations.

In some circumstances, we may request additional information to verify your identity, assess creditworthiness, prevent fraud or comply with legal requirements.

We record telephone calls, both when we contact you and when you contact us. We may retain call recordings for training, quality assurance, security, fraud prevention and dispute resolution purposes.

How Do We Collect Your Information?

We collect personal information in a variety of ways, including:

• Directly from you when you register for an account, purchase a product or service, or contact us.

• Through your use of our websites, applications, charging infrastructure, customer portals and related services.

• From authorised representatives acting on your behalf.

• From service providers, business partners and contractors who assist us in delivering our services.

• From credit reporting agencies, identity verification providers or other third parties where permitted by law.

• Automatically when you use certain products, services or online platforms.

If you choose not to provide information that we reasonably require, we may not be able to provide some or all of our services.

Indirect Collection of Information

We may occasionally collect personal information about individuals from sources other than the individual concerned.

Credit Checks

Where appropriate, we may conduct credit checks or identity verification checks before providing certain services.

To do this, we may provide identifying information to credit reporting agencies or identity verification providers and receive information from them to assist in assessing your application or verifying your identity.

Authorised Contacts

You may nominate another person to act on your behalf or to access information relating to your account.

If you provide personal information about another individual, you must ensure you are authorised to do so and that the individual is aware their information has been provided to us.

How Can I Access or Update My Information?

You have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, incomplete or out of date.

If you wish to access or update your personal information, please contact us using the details provided at the end of this policy.

We may ask you to verify your identity before providing access to personal information.

How Do We Use Your Information?

Unless required or permitted by law, we will only use your personal information for purposes connected with providing and improving our services.

These purposes may include:

• Establishing and managing your account.

• Providing products and services to you.

• Processing payments and managing billing arrangements.

• Monitoring, maintaining and improving our services.

• Responding to enquiries, faults and support requests.

• Sending service notifications and account communications.

• Managing subscriptions, credits, rewards and loyalty programmes.

• Conducting reporting, analytics and business planning.

• Improving our customer experience.

• Preventing fraud and protecting our systems.

• Recovering outstanding amounts owed to us.

• Meeting our legal, regulatory and contractual obligations.

From time to time, we may contact you regarding new products, services, promotions or updates that may be of interest to you.

You may opt out of receiving marketing communications at any time.

Service Usage Information

In order to provide our services, we may collect information relating to your use of our products and services, including transaction information, service usage information, account activity and operational data.

Where required to facilitate service delivery, payment processing, account administration or customer support, we may exchange relevant information with authorised third parties involved in delivering those services.

Where an account is provided through an employer, fleet operator, vehicle leasing company, property owner, body corporate or other organisation, certain usage and billing information may be shared with that organisation where necessary to administer the services provided to you.

How Do We Protect Your Information?

In accordance with the Privacy Act 2020, we take reasonable steps to ensure that any personal information we collect, hold, use or disclose is protected against loss, theft, unauthorised access, modification or disclosure.

These measures include secure systems, encryption technologies, access controls, monitoring tools and operational procedures designed to safeguard customer information.

We may store or process personal information in New Zealand or overseas using trusted third-party service providers.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate privacy protections are maintained and that information is handled in a manner consistent with New Zealand privacy laws.

Who Do We Provide Information To?

To fulfil the purposes described in this Privacy Policy, we may disclose personal information to:

• Our employees, contractors, agents and authorised representatives.

• Related companies and business partners.

• Payment providers and financial institutions.

• Technology, communications and infrastructure service providers.

• Professional advisers, including legal, accounting and insurance advisers.

• Credit reporting agencies and debt collection agencies.

• Government agencies, regulators, courts and law enforcement authorities where required by law.

• Other organisations where disclosure is authorised by you or otherwise permitted by law.

We may engage third-party service providers to assist us in delivering our products and services, including technology, payment, communications, hosting, support, maintenance and other operational services. Where personal information is shared with these providers, we take reasonable steps to ensure it is handled securely and only used for the purposes for which it was disclosed.

Other than as described in this Privacy Policy, we do not sell, rent or trade personal information to third parties.

What Happens If There Is a Privacy Breach?

A privacy breach occurs when personal information is accessed, disclosed, altered, lost or destroyed without authorisation.

We have policies and procedures in place to identify, contain, investigate and manage privacy breaches.

If we become aware of a privacy breach that is likely to cause serious harm, we will take appropriate steps to contain the breach and notify affected individuals and the Office of the Privacy Commissioner as required by law.

Website Analytics and Cookies

Our websites and mobile applications may use cookies, analytics tools and similar technologies to help us understand how our services are used and to improve customer experience.

These technologies may collect information about your device, browser, operating system and interactions with our websites and applications.

This information is generally used in an aggregated or anonymised form and helps us improve the performance and functionality of our services.

You can manage cookie preferences through your browser settings.

Links to Other Websites

Our websites and applications may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may review and update this Privacy Policy from time to time to reflect changes in legislation, technology, industry requirements or our business operations.

Any changes will take effect when published on our website and the most recent version will always be available online.

We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we manage your personal information.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

The Charge Collective Limited

Email: privacy@thechargecollective.co.nz
Website: www.thechargecollective.co.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.